Hotels VIVA bets on Velora to solve the talent shortage

The hospitality sector faces multiple challenges in talent management: staff shortages, high job turnover and the need to fill vacancies in an agile manner, especially during busy seasons, make retaining talent a fundamental strategic objective to guarantee both the quality of service and the operational sustainability of establishments.

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VIVA Hotels, a leading hotel chain in Mallorca, leads with an innovative approach to managing its staff. Josep Damià Horrach, Head of Talent Incorporation and Development, details how the chain has implemented modern and effective strategies to attract, retain and develop its team, combining advanced technology and a human approach.

The challenge of talent shortage and turnover

One of the main challenges in attracting and retaining workers in the hospitality sector is the lack of affordable housing options near tourist centers. This forces companies to focus on retaining talent once they join. Hotels VIVA has adopted a model that combines an efficient onboarding process, resources for professional development and opportunities for internal promotion.

“With the onboarding implemented with Velora, we are able to make people feel at ease right from the start, know what will happen throughout the season and in the end they can promote, closing the circle and building loyalty to talent,” explains Josep Damià.

Optimization of selection processes

Another of the greatest advances they have experienced in talent management has been the optimization of selection processes. This change has made it possible to transform tasks that were previously very demanding in time and resources into agile and efficient actions.

“We have improved a lot in optimizing the selection processes, where before we had to spend a lot of time on the phone or in person at hotels to make a first filter to ask candidates where they live, if they have a card, what languages they have, when they can start, what schedules they can do, etc. Now we do it with the platform, making the selection processes a lot faster,” says Josep.

Thanks to this optimization, the team can now dedicate more resources to what really brings value: finding the right talent, refining the onboarding process and ensuring a positive experience for both candidates and teams.

Smoother selection: coordination between hotels and human resources

Having a unified platform has been a key change in improving coordination between hotels and Human Resources teams. This centralization has made both communication and processes much more fluid and effective.

The first filter is managed directly by HR through Velora, while hotels have access to the platform to actively participate in the process, providing feedback in real time. This has significantly accelerated the selection of core staff, optimizing the resources of both teams.

“Now, department heads directly quote candidates and record the results on the platform. This has greatly streamlined HR work, since each hotel manages its own interviews according to its needs, and all the information is automatically updated in the system to which we all have access”, explains Josep Damià.

In addition, when there are up to 30 vacancies open simultaneously, having a visual dashboard that shows the needs of each hotel and department is much more efficient than using an Excel. This tool not only simplifies planning, but it multiplies productivity, allowing the team to focus on tasks with greater added value.

The collaboration between Velora and Hotels VIVA shows that technology can be a fundamental ally in facing the challenges of talent in the hospitality sector. By automating repetitive tasks, improving internal coordination and optimizing the candidate experience, Hotels VIVA has managed to focus on what really matters: The people.