Humanizing the candidate experience with AI

Something that we have all been through or will have to go through at some point in our lives is a job interview. We all know the process of sending CVs, facing interviews - with the attendant nerves - and then waiting for an answer that, sometimes, never comes.

Human resources professionals are lucky - or unfortunate - to be on both sides; we are both the nervous candidate facing a job interview and the recruitment professional who has to search through thousands of CVs to fill a vacancy.

This Curriculum screen It is one of the repetitive tasks that we face in HR departments, which result in an overload of work that can lead us to act mechanically and without offering any type of personalization to candidates. In the end, It's hard to maintain empathy when you have a mountain of CVs to review and an empty position that needs to be filled.

But here's the ironic thing: it is precisely in this scenario that chatbots and AI can become our allies to humanize the selection and recruitment process.

Generative AI can change the rules of the game in two key areas:

Drafting of vacancy requirements

The first is the drafting of job requirements, a task that consumes a lot of time and effort, and that can be made more bearable thanks to AI that analyzes the necessary skills and generates descriptions of vacancies in an efficient and attractive way for candidates.

Personalization and interactions.

The second crucial area is personalization. Candidates value feeling seen and valued during the selection process. This is where generative AI shines, because allows us to offer a level of customization that goes beyond standard forms.

Imagine that you are a candidate and you receive a message from María, a recruitment chatbot, that not only recognizes your name, but also understands your skills and experience. María can offer you recommendations for other vacancies in the company you are a better fit for, provide you with detailed information about the status of your process and even answer specific questions that may arise.

Not only does this personalization improve the candidate experience, but it also saves time for HR professionals by reducing the need to respond to common queries manually.

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These technologies are designed to enhance our capabilities, complement us and help us get to where we are not capable. They come to modify - and improve - the way we work.

And how can we prepare for this change? The key is in the training And the refitting. It's not just about introducing a new tool to the department, but about learning to work with it and making the most of it. This involves understanding how chatbots work, how they can be integrated into existing processes, and how they can be used effectively to improve the quality of work.

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In the end, generative AI is a great opportunity to achieve greater performance in a department that is increasingly acquiring a more strategic role in companies. It allows us to free ourselves from repetitive work and focus on tasks that require unique human abilities, such as strategic decision-making, relationship management and complex problem solving.

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