Onboarding in Hotels

In the hotel industry, where employee interaction with customers is crucial, the onboarding process plays a key role. Front-line employees are the visible face of the company, and their well-being from day one can make a difference in service quality and talent retention. The fact that they feel disconnected or under-empowered can lead to burnout and even to the search for work alternatives.

After the effort made to find the right talents, it is necessary to keep them on the team and the first step is to offer a solid onboarding program that shortens adaptation time and increases employee satisfaction.

What steps to take in Onboarding?

To achieve this, to achieve employees committed to the company and prepared to offer quality services, it is important to work on a series of aspects that, a priori, may seem basic, but which, if not provided professionally and properly, can represent a large area of error.

1. Make a good introduction.

The incorporation of the employee into the company must be organized and sufficiently regulated. It is essential that the onboarding process allows the new member of the team to know the values of the hotel and to know how it works before embarking on their work duties.

In addition, other aspects to consider are that administrative procedures do not entail an additional burden and are simple from the start, that all questions that may arise to the employee are answered from the start and provide him with all the means he will need from day one.

2. Train the employee properly.

The employee must have training that allows him to carry out his duties safely. You should know all the procedures to follow and be familiar with the work tools you are going to use in your daily life.

3. Professional development plan.

A development plan must be drawn up within the company itself that allows the employee to know how they can develop professionally if they try hard enough.

Why digitize Onboarding?

In the hotel sector, where peak seasons bring with them numerous simultaneous additions, the digitalization of onboarding is presented as an efficient, fast and effective solution.

Process automation.

Digitalization automates administrative tasks such as contract generation and documentation management, significantly streamlining the process.

Accompaniment chatbot.

Chatbots offer effective support, guiding the new employee in completing documents, progressing in onboarding, answers to frequently asked questions and facilitating integration into the team.

Tracking platform.

HR teams can have visibility into the onboarding status of each of their new employees using platforms that provide complete visibility, from the status of signed contracts to completed tasks.

Onboarding, essential in the hospitality industry, ensures the successful integration of new employees. Digitalization not only streamlines the process, but it also provides more personalized monitoring, improving the satisfaction of new hires and alleviating the HR workload. Thus, each addition becomes a firm step towards service excellence and talent retention.